Shipping and Delivery Policy

Flora Sensations makes every effort to fulfill the delivery option selected by the client when placing an order. The delivery time is determined by the address that you specify for delivery. Flora Sensations provides two options for delivery, “Fixed Time Deliveries” and “Standard Time Delivery”. This is done to make it easier for customers. Flora Sensations charges customers who choose fixed-time delivery a nominal fee. The charges will be displayed when you select the delivery date on the website. Flora Sensations will deliver your product at the time you choose, but they are not responsible for circumstances outside their control. This includes unexpected delays in our couriers’ and transporters’ travel due to weather conditions, strikes or political disruptions, war, or lockdown. In such cases, we will notify you immediately. Please check your inbox for any updates.

Flowers can be delivered at any stage of blooming, including fully-bloomed flowers. The delivery cannot go to another address.

We suggest that you place your order  before 1 days in advance of any major festival or event.

Hand delivered products cannot be sent with courier delivered products. The products can reach the recipient on two different days or at different times.

• Orders must be received at Flora Sensation by 8:00 PM, Monday through Sunday, IST, to qualify for same-day delivery.

•  Orders must be received at Flora Sensation by 08:00 pm IST on Monday through Sunday to qualify for same-day delivery.  

• Orders must be received at Flora Sensation by 9:00 PM, Monday through Sunday, IST, to qualify for midnight delivery.

You agree that the requested delivery time is not binding. The estimated delivery time is dependent on the availability and destination of the product.

Force Majeure Events can affect delivery and cause it to take longer.

We will contact you proactively in such situations. Check your email for any updates.

We will only attempt to deliver your order once for perishable items such as cakes and flowers. If the delivery fails during the first attempt, the order will still be charged and a redelivery is not possible. In the following cases, we will consider that the order has been executed:

• The wrong shipping/delivery addresses.
• Recipient is not available
• Premises locked.
• The recipient refuses to accept delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

In the event of a dispute over delivery, a proof of delivery will be provided.

The order is not considered late if no one is available to receive the order at the address of shipping at the time it arrives. In such cases, refunds, cancellations and liability cannot be offered. As mentioned below, we will do our best to make sure that you are satisfied.

• Contact the recipient and schedule a delivery time.
• You can leave a note at the door of the recipient asking him to call the florist and schedule a time for delivery.
• Keep the bouquet/arrangement under cover in a secure place at home (garage, porch, or another entrance).
• Send the arrangement/bouquet to a neighbor and leave a note on the door of the recipient with the information.