Frequently Asked Questions

Please read our FAQ before sending us a message.

Yes, We always try to maintain the freshness of flowers. We never use old or Stale Flowers for deliveries. Our all merchants has strict instruction that they only have to use fresh flowers for customer.

Yes, you can the pre payment rest assured on Flora Sensation. As our Payment Gateways partners  are most safest payments gateways in India. You have many options for payments. As you can make the payment through PAYTM, Gpay(Google Pay), Phone Pe, or Netbanking. Or If you want to make the payment through your card, then you can directly proceed with Payumoney. It is India’s one of the most trustable Payment Gateways.

Accordingly to our privacy policies, our team will initiate your refund within 2-3 working days after the date of your order cancellation. And our team will also inform you about the refund status, once your refund will be initiated.

Under the standard time slot, you have the option to select the time frame of 4 hours. Our team will try to deliver the product under your selected time slot. But it’s not like fixed time slot. Your order might be deliver little delayed or little earlier from your selected time slot. And you don’t need to pay any extra charges for Standard time slot. 

If you have any query regarding your previous order or for your future orders, or you want to discuss with for any customization, you can directly email to us at [email protected]. Our team will try to get back to you as early as possible (on priority basis).