Cancellation & Refund Policy

1. Due to the nature of the perishable products and the fact that all orders are custom-made as per customer requirements, refunds on cancellations are not possible the same day.

2. For regular cakes, a cancellation notice is required one day in advance. For Customized cakes require a two-day notice. The refund charges per order will be 3%.

3. The customer may cancel an order by sending an email to florasensations.com@gmail.com. 

4. Refunds will be processed within 10-15 working days just after the order gets cancelled.

5. Flora Sensation has the right to cancel, change, refund, or offer other options to customers at its discretion.